Remote banking service in the conditions of the modern global challenges
Abstract. The article actualizes the significance of the study of remote banking services in the modern conditions which are characterized by a strong influence of factors of the world economy destabilization. The main types of remote banking services are identified and analyzed taking into account the associated risks. The authors have developed a system of criteria for evaluating the quality of remote banking services, the use of which will allow commercial banks to improve the efficiency of remote banking services which will help improve the overall efficiency and customer focus of the banking business.
Keywords: remote banking services, risks, problems, global challenges, customer focus, quality, accessibility
Highlights:
♦ the theoretical foundations of remote banking services were studied;
♦ a risk map of remote banking services was developed taking into account the likelihood of their implementation;
♦ problems were identified in the field of remote banking services in our country, the solution of which will help increase its efficiency, relevance and accessibility to customers.
Svetlana V. Shekshueva, Grigory V. Tatyanin - Ivanovo State University, Ivanovo, Russia