Digital maturity as the basis for strategic development and digital transformation of educational organizations
Abstract. Prerequisites and necessary conditions of digital transformation of educational organizations are considered. The role of the digital maturity of the organization is being studied, the level of the achieved digital maturity is being assessed. Based on the analysis, recommendations are made to increase the level of digital maturity of the educational organization. Directions are proposed to improve the strategy of the educational organization in the context of digital transformation to ensure sustainable development. It is concluded that educational organizations need to introduce a set of client services that ensure the success of student`s education based on the use of digital transformation opportunities. The strategic goal of the development of educational organizations is to implement the concept of a client-centric approach to provide a barrier-free environment for higher, secondary and additional education based on digital client services and a transition to management based on the university`s digital twin model and management decisions based on predictive analytics.
Keywords: educational organization, digital maturity, digital transformation, digital services, digital technologies, business processes, management decision support systems
Highlights:
♦ the achievement of digital maturity of educational organizations is a necessary condition for the implementation of digital transformation which in turn will ensure a qualitative change in the field of science and education;
♦ the processes of digital transformation impose new requirements to the solution of strategic tasks of the development of educational organizations, the priority is the implementation of the concept of a client-centered approach to ensure a barrier-free environment for obtaining higher, secondary and additional education using digital client services and the transition to management based on the model of a digital twin of the university;
♦ the tool for achieving the strategic objectives of an educational organization is an integrated service for providing a full cycle of training using a single platform approach with the possibility of automating any business processes of educational organizations.
Dmitry N. Frantasov, Anna V. Balanovskaya - Samara State University of Economics, Samara, Russia