Model of a system of internal quality control of medical services


Titenko E.A., Mekush G.E.

Abstract. The article reveals principles of building an internal quality control system as applied to the medical services sector. The key areas of modeling have been identified, on the basis of which a standardized, step-by-step system for building an internal quality control system in a medical organization has been developed. To date, modeling methods are widely used in management activities and contributes to the achievement of a more rapid formation of target results of the organization`s activities in all sectors of the national economy, including in medical institutions. The relevance is justified by the fact that today there is no adapted universal model. The results of the study are of interest for both the heads of medical institutions and for the authorities in the field of health care. Keywords: modeling of the internal quality control system, quality of medical services, standardization of medical activities, process approach, stages of implementation of the internal quality control system Highlights: ♦ the reasons for the reduced interest in the use of management tools in the field of healthcare are considered; ♦ the basic principles of building a model of the internal quality control system of medical services are disclosed; ♦ the stages of building an internal quality control system in medical organizations are defined.

Evgeniya A. Titenko, Galina E. Mekush, Kemerovo State University, Kemerovo, Russia


Download file (format pdf)»