EVALUATION OF BANKING ACTIVITIES BY INTERESTED USERS ON THE BASIS OF BALANCED INDICATORS IN THE MULTI-LEVEL SYSTEM
The urgency of introduction of new approaches to management in banks is underlined. One such approach is evaluation of banking activity by interested users on the basis of the Balanced Scorecard (BSC) developed by R. Kaplan and D. Norton. The users and their interests are systematized, which can be satisfied when using BSC in banks. A multi-level BSC has been developed that is adapted to the specifics of banks’ activities - to work on the financial market - and takes into account the requirements of prudential regulation by the Bank of Russia and measures aimed at limiting bank risks. The system contains a list of directions for building indicators, which, in addition to traditional indicators developed in the classical approach (finance, clients, processes, personnel), includes a block of indicators on risks and regulations of the Central Bank of Russia.
Keywords: management accounting in banks, users of management reporting, balanced scorecard, strategic map, key performance indicators, banking risks, CBR standards.
Highlights:
• he information needs of interested users of banks’ accounting and reporting information have been studied;
• approaches to the presentation of information in banks are analyzed;
• the structure of the multi-level Balanced Scorecard is developed, taking into account the prudential and regulatory regulation of banking activities at different levels.
Mikhail A. Gorodilov, Doctor of Economics, Head of the Department of Accounting, Audit and Economic Analysis; Ksenia Yu. Kotova, Candidate of Economics, Associate Professor of the Department of Accounting, Audit and Economic Analysis - Perm State National Research University.