APPLICATION OF THE SYSTEM OF KEY PERFORMANCE AND QUALITY INDICATORS OF MEDICAL SERVICES IN HEALTH CARE INSTITUTIONS
The use of strategic management tools and program-targeted management ensures quality and timely decision-making in the long and medium term. Development and implementation of key performance indicators will provide both a comprehensive analysis of the institution as a whole, and each structural unit and employee.
Keywords: health reform, management by objectives, balanced scorecard system, system of key performance indicators, profit increase, revenue growth, cost reduction, traffic safety and health and professional longevity of employees.
Svetlana N. Revina, Doctor of Law, professor, Head of Public Law Department, Samara State University of Economics; Natalia M. Kuzmina, General Director of Ltd “DAK: Â2”, Doctor of Economics, Professor; Sergey V. Blinov, Candidate of Medical Sciences, Chief Physician of the non-governmental public health institution "Railway Clinical Hospital at Samara Station of the open joint-stock company “Russian Railways.”