SERVICE QUALITY ASSESSMENT ALGORITHMS AT ENTERPRISES OF CONSUMER SERVICES
The paper illustrates the challenge of improving service quality assessment at enterprises of consumer services taking into account that the changing needs and demands of consumers have recently become even more relevant. The article describes the algorithm for estimating the quality of services.
Keywords: quality of service, service industry, consumers, expert evaluation, social satisfaction.
Elena Y. Ninshtil, assistant, Novosibirsk State Technical University; Tatyana I. Zaets, Associate Professor, Siberian University of Consumer Cooperatives.