THE APPLICATION OF SERVICE MODEL FOR SATISFYING IT-NEEDS OF ENTERPISES
The principles and special features of IT-services enterprises provision on the ground of process approach to management and service model are detected in the article; the advantages of this concept for IT-services management are justified. The essence and types of IT-services are analyzed; the peculiarities of their provision are dealt with; the principles of IT-services provision for business are singled out.
Dmitriy V. Belikov, a post-graduate student of Samara State University of Economics.