SUBURBAN RAILWAY SERVICE: CURRENT STATE, DIRECTIONS OF GROWTH
Time analysis of data on the suburban service shows variations in the major economic indexes of the economic agents on railway transport such as passenger turnover, average trip distance, the number of passengers dispatched. In order to raise the efficiency of operation, meet the demand of population and improve the quality of service the following major directions of improving the operation of economic agents in suburban railway complex have been suggested: improvement of management system through the introduction of reengineering technologies, optimization of suburban trains wagonage, development of superfast routes, measures to reduce the number of fare cheats, development of related services, outsourcing, leasing out sales premises, setting up service centres and "hotline" telephone service. Implementation of the suggested measures will ensure the balance of interests of both customers and companies providing the suburban railway service.