SPECIAL FEATURES OF PUBLIC SERVICES BENCHMARKING


Solovyeva E.V.

The article offers system of methods for process enhancement; there is provided interpretation of the concept "service benchmarking"; benchmarking variants in the system of public services for rights registration are analyzed. Keywords: public services, benchmarking, process enhancing methods, service companies.

Elena V. Solovyeva, a post-graduate student of Samara State University of Economics.


Download file (format pdf)»