SPECIFIC CHARACTER OF EDUCATION SERVICES AND ITS CONSIDERATION WHEN DESIGNING MECHANISMS OF THEIR QUALITY IMPROVEMENT


Fishman L.I.

The article depicts the necessity of conceptualization of education service quality into two perspectives: as a consumer category (the characteristic of its interaction with the environment) and as a feature of its production. It formulates the approach to form quality indicators in both perspectives. The article states the specific character of education services that have to be considered in the process of designing the mechanisms of quality improvement

Lev I. Fishman, Ph.D. in Pedagogics, Professor îf Povolgzskaya State Social Humanitarian Academy


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